Frequently asked Questions
1.How can I book an apartment?
Booking with CTC Event is quick and simple, You send us the reference of the apartment you preferred via the contact form, our services will contact you within 2 hours to finalize the reservation with you. You could also call us directly and book by phone.
2. What is the cancellation policy?
Our cancellation conditions are as follows:
* Congress period: Reservations will not be refundable.
* Rest of the year: Customers can cancel free of charge for up to 30 days.
3. How can I pay for my reservation?
To confirm the reservation, you must pay a deposit of 30% of the total amount, This payment could be made by credit card (Visa, Mastercard and Maestro). It is also possible to pay by bank transfer.
4. When will I receive the confirmation email?
Once the payment of your deposit is validated, you will receive within 3 hours of your signed booking confirmation.
5. What will I find in the confirmation email?
The confirmation email makes the reservation final. In this email, you will find all the information relating to the reserved apartment (address, dates of stay, beds, equipment, etc.)
6. How do I get the keys to the apartment?
5 days before your arrival, our services will send you an email in which we will explain the entire check-in procedure. As a general rule, you collect the keys from our offices located 150 meters from the Palais des Festivals.
7. When do I have to pay the remaining amount of my reservation?
The balance of your rental must be made a maximum of 30 days before the date scheduled for your arrival.
We could, however, and in some cases go up to 14 days. (Periods outside congress).
8. Can I get an invoice for the deposit paid?
Upon payment of the deposit, the reservation becomes final. You will therefore receive with the booking confirmation an invoice for the deposit paid. This invoice will indicate the outstanding amount and its payment date.
9. Can I get an invoice for the amount of my stay?
As soon as the balance of the reservation has been paid, you will receive an invoice by email for the total amount of your stay specifying the address of the apartment booked as well as the period of your stay.
On the day of your arrival, we also provide you with a paper invoice which includes all the characteristics of the rental.
10. How can I find the exact address of my apartment?
In the confirmation email as well as the email specifying the check-in procedure, you will find the exact address of your apartment with a google map link to identify the location. In case of difficulties, we can guide you or pick you up and accompany you to your apartment.
11. What languages do the receptionists at CTC Event speak?
At CTC Event, you will always find someone who speaks your language. Our sales representatives speak English, French, Italian, and the receptionists speak several other languages.
12. What is the minimum length of stay?
The minimum stay is 3 nights, but some owners accept 2 nights. Please contact us to confirm availability.
13. I would like to add one night or more to my initial reservation. What should I do?
This is possible provided the apartment is available. Otherwise, we can dislodge you in another similar apartment for the additional nights.
14. I would like to change the reserved apartment. Is it possible?
For this, we thank you for informing us at least 14 days before your arrival so that we can prepare an alternative. It also depends on the availability of the apartments as well as the period booked.
15. I wish to change the dates of my stay. Is it possible?
Yes, it is possible for non-congress periods. Please just contact our sales department.
16. I would like to check in directly in the apartment. Is it possible?
Yes it's possible. for this, please let us know at least 48 hours before your arrival.
17. At what time can I check in?
Check-in is done from 1 p.m., either at the agency level or directly in the apartment.
18. At what time do I have to leave the apartment?
Check-out must be done before 12 noon.
19. Can I check in before the usual time?
Yes it's possible. you just have to let us know 24 hours before your arrival.
20. Can I postpone the departure time?
Yes it's possible. you just have to let us know 24 hours before your departure.
21. Do I have to pay a supplement for late arrival?
In general, there is no additional charge for late arrivals, our teams will do what is necessary to welcome you, but you must notify us in advance and tell us the time of your arrival. In this case, registration is done directly in the apartment.
22. Where can I leave my luggage before check-in?
If you arrive before the scheduled check-in time, we invite you to leave your suitcases at our agency located right in the city center of Cannes. (150 m from the Palais des Festivals).
23. How can I pay the deposit?
A deposit is required when making your reservation. However, and in 80% of cases, we will only keep a copy of your credit card without any cash out. In some cases, we require a deposit depending on the apartment booked and the value of its equipment.
24. When will the deposit be returned?
The deposit is returned 7 days after your departure by transfer after having carried out a contradictory inventory.
25. Is there internet in the apartment?
All our apartments are equipped with free internet connection.
26. Are animals allowed in the apartment?
In general, pets are not accepted.
27. Can I smoke in the apartment?
The majority of our apartments are non-smoking. However, you can smoke on the terraces or balconies. Please contact us for more details.
28. What should I do if a device does not work?
If you have any doubts about the operation of a device or questions about the apartment, please contact us immediately, our teams will be available 24 hours a day and will intervene quickly to help you.
29. Do I have to clean the apartment before leaving it?
No. The price of the reservation includes exit cleaning, so you will not have to do any cleaning.
30. I have an emergency in the apartment. What should I do ?
Our teams will be reachable every day during office hours. our permanence will be at your disposal 24 hours a day, including Sundays and public holidays. In general, we intervene within a period which does not exceed 2 hours.
